Raise Service Request with USCIS

When you need to know where your case is from EAD perspective that time Service Request or Case Inquiry come in handy.
I called the USCIS customer care and talked with a USCIS representative. Having below things handy while on call will help both you and the representative.
  1.  Receipt Number
  2.  Date when Filed
  3.  Petition
  4.  Any existing EAD documents

The representative raised an SR for me and told the number as well. After that I call, I received the mail about inquiry in 7 days. If your email-id is registered with USCIS then you may also get an email. As per my knowledge they send mail/email once the SR is completed.

Note: If you have a kid around [basically any disturbance] or you think it is not possible for you to talk during business hours, you can do it online using https://egov.uscis.gov/e-request/Intro.do

All the best



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